Table 2 The burden characteristics of the survey participants (N = 435) measured by the BCHV tool*

1. I feel the low participation by the community residents in planned healthcare activities impacts on my role.

2. I feel I lack support from members of the community residents in carrying out my role

3. Misunderstanding by the community residents about the health service availability affects my role.

4. I feel the presence of fraudulent groups in Taiwan makes my role as a health care volunteer more difficult.

5. I feel the adaptation courses provided for volunteers did not adequately help me to conduct my role.

6. I feel the lack of volunteers makes my role more difficult.

7. I feel the benefits for volunteers are inadequate.

8. I feel my role is affected by missing or broken equipment.

9. I feel the difficulty associated with completing the required paper work impacts on my role.

10. I feel the frequent change of supervising strategies of the health government impacts on my role.

11. I feel that I have too many community activities to conduct to be effective.

12. I feel the courses provided for volunteers did not adequately prepare me for the health problems I manage.

13. I find it difficult to communicate among some of the community residents, such as immigrant residents, and this makes my role harder.

14. I am unclear about the expectations of my role.

15. I feel lack of communication and/or interaction with other volunteers makes my role more difficult.

16. I feel that the dangers associated with the health services and home care impact on my role.

17. I feel physically exhausted due to my volunteer role.

18. I feel the lack support of my family makes my role more difficult.

19. I feel it is difficult to arrange health schedules during holidays.

20. Overall, I feel the burdens associated with the volunteer’s role are heavy.

Overall mean sum of burdens

range

Overall mean of single burdens