Table 7 Frequencies and percentages of quality practices in the criterion Customer Results
6. Customer results | n | % |
|---|---|---|
   The organization has measures and/or indicators of customers' satisfaction | 20 | 76,92 |
   The organization has measures and/or indicators of customers' loyalty | 9 | 34,62 |
   The organization has measures and/or indicators of the communication procedures with customer | 14 | 53,85 |
   The organization has measures and/or indicators of the complaint resolution procedure | 18 | 69,23 |
   The organization has measures and/or indicators of the customers' PA outcomes | 15 | 57,69 |