Question | n (%) |
---|---|
Do customers talk about experiences of trying to quit smoking? | |
Yes many do | 30 (73) |
Yes some do | 9 (22) |
No | 1 (2) |
No response | 1 (2) |
Do customers ask for advice about quitting? | |
Yes | 37 (90) |
No | 3 (7) |
No response | 1 (2) |
What kind of information do you give to customers? (multiple responses permitted) | |
Product information | 38 (93) |
Smoking cessation advice | 17 (41) |
Information how to cut down regular cigarettes | 36 (88) |
Other | 9 (22) |
Where do you access this information? (Open question) | |
Online | 22 (54) |
In-house training | 6 (15) |
Personal experience | 10 (24) |
Manufacturers' guidelines | 3 (7) |
How confident are you about offering smoking cessation advice to customers that ask for it? | |
Not at all | 0 (0) |
Not too confident | 2 (5) |
Quite confident | 15 (37) |
Very confident | 16 (39) |
No response | 8 (20) |
Do you think it would be a good idea to deliver smoking cessation advice with training in your shop? | |
Yes | 19 (46) |
No | 4 (10) |
Not sure | 17 (41) |
No response | 1 (2) |
Do you think customers would be interested in accessing this in-store smoking cessation service? | |
Yes | 17 (41) |
No | 9 (22) |
Not sure | 15 (37) |
Which type of in-store cessation service do you think might work best? (n = 19 - staff who think service is a good idea) | |
Support from a training member of staff | 14 (74) |
Face-to-face support from an external advisor | 1 (5) |
A text or email-based support service | 0 (0) |
No response | 4 (21) |