Table 1 Frequency distribution of participants’ positive, neutral and negative judgments by category and sub-category
Country | NL | IT | UK | BE | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Category | Sub-category | Neg | Neutl | Pos | Neg | Neut | Pos | Neg | Neut | Pos | Neg | Neut | Pos |
Non-verbal communication | Facial expression | 2 | 0 | 6 | 1 | 5 | 11 | 0 | 3 | 3 | 2 | 1 | 0 |
Eye contact | 0 | 1 | 33 | 0 | 0 | 6 | 4 | 1 | 36 | 0 | 1 | 37 | |
Touch | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | |
Others | 7 | 6 | 15 | 1 | 7 | 22 | 25 | 2 | 17 | 1 | 5 | 23 | |
Reading and Writing | 7 | 6 | 4 | 4 | 2 | 14 | 12 | 11 | 2 | 32 | 5 | 3 | |
Laughing | 6 | 2 | 5 | 0 | 0 | 0 | 0 | 3 | 0 | 5 | 0 | 3 | |
Structuring | Changing topics/signposting | 0 | 1 | 37 | 4 | 0 | 7 | 1 | 0 | 11 | 5 | 15 | 17 |
Flexibility | 3 | 0 | 30 | 1 | 0 | 32 | 12 | 27 | 31 | 0 | 1 | 124 | |
Time issues | 4 | 10 | 14 | 1 | 2 | 12 | 16 | 9 | 19 | 15 | 25 | 25 | |
Open/closing interview | 0 | 10 | 31 | 0 | 2 | 21 | 11 | 15 | 26 | 1 | 8 | 19 | |
Summarizing | Summarizing | 1 | 0 | 44 | 9 | 0 | 32 | 10 | 8 | 25 | 4 | 2 | 27 |
Patient-involving | Sharing plans/ideas | 3 | 0 | 15 | 1 | 0 | 18 | 9 | 15 | 8 | 5 | 1 | 20 |
Asking permission | 9 | 0 | 9 | 6 | 2 | 3 | 4 | 5 | 14 | 8 | 0 | 7 | |
Verifying | 4 | 3 | 9 | 3 | 0 | 12 | 0 | 5 | 10 | 0 | 0 | 7 | |
Speaking peculiarities | Repetition | 33 | 1 | 3 | 9 | 2 | 1 | 30 | 3 | 1 | 9 | 2 | 0 |
Fillers | 14 | 1 | 4 | 12 | 0 | 7 | 11 | 0 | 0 | 15 | 0 | 0 | |
Comprehensibility | 3 | 1 | 8 | 0 | 3 | 7 | 5 | 0 | 9 | 0 | 1 | 14 | |
Task-oriented attitude of the doctor | Self-confident | 1 | 0 | 25 | 1 | 1 | 47 | 2 | 15 | 86 | 0 | 1 | 52 |
Complete picture | 0 | 1 | 45 | 0 | 0 | 56 | 0 | 8 | 47 | 6 | 6 | 41 | |
Business-like/Straightforward | 5 | 6 | 38 | 0 | 2 | 31 | 4 | 7 | 22 | 5 | 4 | 34 | |
Other attitudes | 2 | 2 | 9 | 0 | 0 | 0 | 5 | 45 | 22 | 3 | 13 | 11 | |
Clarity of interview | 1 | 0 | 23 | 0 | 0 | 18 | 0 | 5 | 12 | 0 | 0 | 19 | |
Competency | 0 | 5 | 70 | 0 | 0 | 122 | 12 | 25 | 81 | 0 | 5 | 125 | |
Collecting information | Medical | 9 | 5 | 45 | 0 | 0 | 16 | 19 | 19 | 41 | 1 | 0 | 30 |
Bio-psychological | 4 | 8 | 32 | 1 | 0 | 19 | 12 | 9 | 8 | 4 | 3 | 24 | |
Psychosocial | 9 | 7 | 21 | 6 | 0 | 24 | 7 | 13 | 17 | 31 | 8 | 28 | |
Giving information | Medical | 2 | 1 | 22 | 0 | 5 | 31 | 3 | 18 | 23 | 3 | 1 | 58 |
Bio-psychological | 3 | 4 | 17 | 0 | 1 | 4 | 2 | 3 | 18 | 2 | 0 | 15 | |
Psychosocial | 1 | 2 | 0 | 0 | 1 | 1 | 2 | 6 | 10 | 1 | 0 | 4 | |
Providing solution | Providing solutions | 0 | 4 | 44 | 1 | 5 | 35 | 4 | 5 | 11 | 1 | 2 | 32 |
Affective emotional attitude of the doctor | Inviting attitude | 1 | 1 | 25 | 0 | 0 | 55 | 0 | 2 | 34 | 0 | 0 | 31 |
Pleasant attitude | 0 | 0 | 42 | 0 | 0 | 32 | 7 | 9 | 74 | 0 | 0 | 43 | |
Show interest /commitment | 0 | 1 | 36 | 0 | 0 | 77 | 1 | 4 | 44 | 4 | 4 | 94 | |
Empathetic | 0 | 4 | 41 | 0 | 0 | 15 | 0 | 3 | 22 | 0 | 4 | 21 | |
Facilitating | 0 | 0 | 12 | 0 | 0 | 36 | 1 | 0 | 6 | 0 | 0 | 54 | |
Reassurance / trust | 2 | 2 | 89 | 0 | 1 | 74 | 1 | 3 | 36 | 5 | 2 | 105 | |
Neutral/No personal remark | 12 | 5 | 38 | 0 | 2 | 22 | 3 | 1 | 2 | 0 | 5 | 49 | |
Listening | 0 | 0 | 24 | 0 | 0 | 12 | 0 | 4 | 34 | 0 | 2 | 15 | |
148 | 100 | 966 | 61 | 43 | 923 | 235 | 311 | 863 | 168 | 127 | 1212 |