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Table 3 Association of service related factors and patients’ overall satisfaction with the TEDHA microscopy diagnostic service

From: Patient satisfaction and uptake of private-sector run malaria diagnosis clinics in a post-conflict district in Sri Lanka

Determinants of overall satisfaction Number (n = 119) n (%) Outcome highly satisfied n (%) Measure of association p value
Hospital where screened    χ2 = 3.693 <0.001
A 25 (21.01) 23 (92.00)
B 16 (13.45) 3 (18.75)
C 29 (24.37) 28 (96.55)
D 49 (41.18) 49 (100.00)
Gender    χ2 = 2.910 0.405
Male 51 (42.86) 42 (82.35)
Female 68 (57.14) 61 (89.71)
Ethnicity    Fishers Exact test 0.722
Sinhalese 1(0.84) 1 (100.00)
Tamil 94 (78.99) 80 (85.11)
Muslim 24 (20.17) 22 (91.67)
Highest Level of education completed    Fishers Exact test 0.061
No formal education 6 (5.04) 4 (66.07)
Primary 79 (66.39) 68 (86.08)
Secondary or above 34 (28.37) 31 (91.18)
Aware that the service is free    χ2 = 22.721 <0.001
Yes 112 (94.12) 102 (91.07)
No 7 (5.88) 1 (14.29)
Satisfaction level with comfort of the laboratory    χ2 = 8.291 <0.001
Highly satisfied 99 (83.19) 95 (95.96)
Somewhat satisfied 10 (8.40) 6 (60.00)
Neutral 7 (5.88) 1 (14.29)
Somewhat dissatisfied 3 (2.52) 1 (33.33)
Highly dissatisfied 0 (0.00) 0 (0.00)
Satisfaction with waiting time    χ2 = 3.819 <0.001
Highly satisfied 90 (75.63) 87 (96.67)
Somewhat satisfied 17 (14.29) 15 (88.24)
Neutral 9 (7.56) 1 (11.11)
Somewhat dissatisfied 2 (1.68) 0 (0.00)
Highly dissatisfied 1 (0.84) 0 (0.00)