Table 3 Association of service related factors and patients’ overall satisfaction with the TEDHA microscopy diagnostic service
Determinants of overall satisfaction | Number (n = 119) n (%) | Outcome highly satisfied n (%) | Measure of association | p value |
|---|---|---|---|---|
Hospital where screened | χ2 = 3.693 | <0.001 | ||
A | 25 (21.01) | 23 (92.00) | ||
B | 16 (13.45) | 3 (18.75) | ||
C | 29 (24.37) | 28 (96.55) | ||
D | 49 (41.18) | 49 (100.00) | ||
Gender | χ2 = 2.910 | 0.405 | ||
Male | 51 (42.86) | 42 (82.35) | ||
Female | 68 (57.14) | 61 (89.71) | ||
Ethnicity | Fishers Exact test | 0.722 | ||
Sinhalese | 1(0.84) | 1 (100.00) | ||
Tamil | 94 (78.99) | 80 (85.11) | ||
Muslim | 24 (20.17) | 22 (91.67) | ||
Highest Level of education completed | Fishers Exact test | 0.061 | ||
No formal education | 6 (5.04) | 4 (66.07) | ||
Primary | 79 (66.39) | 68 (86.08) | ||
Secondary or above | 34 (28.37) | 31 (91.18) | ||
Aware that the service is free | χ2 = 22.721 | <0.001 | ||
Yes | 112 (94.12) | 102 (91.07) | ||
No | 7 (5.88) | 1 (14.29) | ||
Satisfaction level with comfort of the laboratory | χ2 = 8.291 | <0.001 | ||
Highly satisfied | 99 (83.19) | 95 (95.96) | ||
Somewhat satisfied | 10 (8.40) | 6 (60.00) | ||
Neutral | 7 (5.88) | 1 (14.29) | ||
Somewhat dissatisfied | 3 (2.52) | 1 (33.33) | ||
Highly dissatisfied | 0 (0.00) | 0 (0.00) | ||
Satisfaction with waiting time | χ2 = 3.819 | <0.001 | ||
Highly satisfied | 90 (75.63) | 87 (96.67) | ||
Somewhat satisfied | 17 (14.29) | 15 (88.24) | ||
Neutral | 9 (7.56) | 1 (11.11) | ||
Somewhat dissatisfied | 2 (1.68) | 0 (0.00) | ||
Highly dissatisfied | 1 (0.84) | 0 (0.00) |